Shipping policy

Varmyra Shipping & Delivery Policy

Effective Date: October 7, 2026

Varmyra creates many products to order and ships orders from Ottawa, Ontario, Canada.

1. Shipping Area

Varmyra currently ships orders to addresses within Canada only.

2. Order Processing

Orders are generally processed after payment has been successfully received. Because many Varmyra products are personalized and made to order, production time varies by product and order complexity. The estimated production time shown on the applicable product page is a guideline.

3. Personalized and Custom Orders

Personalized and custom products may require additional time for design, personalization, approval, production, finishing, and quality inspection. If Varmyra requires additional information or clarification before production, the production timeline may begin or continue once the required information has been received.

4. Estimated Delivery Times

Delivery estimates are provided for guidance only. Actual delivery times may vary depending on the shipping method, destination, carrier, weather, holidays, peak periods, remote delivery conditions, and other circumstances outside Varmyra's control. A delivery estimate is not a guaranteed delivery date unless explicitly stated otherwise.

5. Shipping Charges

Shipping charges are calculated and displayed during checkout based on the order, destination, shipping method, and applicable rates. Any applicable shipping charges will be shown before you complete your purchase.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Varmyra is not responsible for delays, additional shipping charges, returns, or lost shipments resulting from an incorrect or incomplete address provided by the customer. If you notice an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes may not be possible once an order has entered production or been shipped.

7. Carrier Delays

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations. Carrier delays may occur due to weather, holidays, transportation disruptions, high shipping volumes, remote delivery conditions, labour disruptions, or other circumstances outside Varmyra's control.

8. Tracking

Where tracking is available, tracking information will generally be provided to the customer after the order has shipped. Tracking information is provided by the carrier and may take time to update.

9. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery area and with household members, neighbours, building management, or other appropriate parties. You should also contact the shipping carrier where appropriate. Please contact Varmyra if you require assistance investigating a shipment.

10. Damaged Packages

If your package arrives visibly damaged, please photograph the package and product before disposing of any packaging materials. Contact Varmyra as soon as possible with your order number and photographs so that we can review the situation and determine the appropriate resolution.