Refund policy
Return & Refund Policy
Effective Date: October 7, 2026
At Varmyra, many of our products are made to order and personalized specifically for you. Because of this, our return policy differs depending on whether an item is personalized, custom-made, or a standard non-personalized product.
Standard Products
For eligible non-personalized and non-custom products, you may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
- Be unused and in its original condition
- Be free from damage, wear, or alteration
- Include its original packaging and any included accessories
- Include proof of purchase
The customer is responsible for all return shipping costs for approved change-of-mind returns. Varmyra does not provide prepaid return shipping labels. We reserve the right to refuse a return if the item does not meet these conditions.
Personalized & Custom Products
Because personalized and custom products are made specifically for you, personalized, customized, engraved, made-to-order, or specially commissioned products are generally not eligible for return or refund due to a change of mind or incorrect customer-provided information. This includes products personalized with names, house numbers or addresses, dates, messages, coordinates, logos or artwork, pet names or images, or other customer-specific information or design selections.
Customers are responsible for ensuring that personalization details, spelling, numbers, addresses, measurements, and other information submitted with an order are accurate. If an error was made by Varmyra, please contact us and we will review the issue and, where appropriate, provide a replacement, repair, refund, or other suitable resolution.
Custom Projects
Custom projects are produced according to the specifications agreed upon with the customer. Once a custom project has entered production, it generally cannot be cancelled or returned because it has been specifically designed or manufactured for the customer. If you need to make a change to a custom project, please contact us as soon as possible. We will make reasonable efforts to accommodate changes before production begins, but changes may not be possible once production has started.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged, defective, incorrect, or missing required components, please contact us as soon as possible at hello@varmyra.com. Please include your order number and clear photographs of the item, packaging, shipping label, and any visible damage. We will review the issue and determine the appropriate resolution.
Where Varmyra determines that the issue was caused by an error on our part, we will reimburse reasonable return shipping costs or provide another appropriate resolution. If Varmyra requires the item to be returned, we will provide return instructions.
Damage During Shipping
If your order appears to have been damaged during shipping, please photograph the package and item before disposing of any packaging materials. Contact us as soon as possible so that we can review the issue and determine the appropriate resolution.
Incorrect Personalization Information
Varmyra is not responsible for errors resulting from information submitted incorrectly by the customer, including misspelled names, incorrect house numbers, addresses, dates, coordinates, artwork or logos, or personalization selections. Where an error is caused by incorrect customer-provided information, the order is generally not eligible for a return or refund. If you notice an error shortly after placing your order, contact us immediately. If production has not started, we will make reasonable efforts to correct the information.
Change-of-Mind Returns
For eligible standard, non-personalized products, returns may be requested within 30 days of delivery, subject to the conditions in this policy. Personalized, customized and made-to-order products are generally not returnable simply because you change your mind. For all approved change-of-mind returns, the customer is responsible for return shipping costs.
Sale Items
Sale items that are otherwise eligible for return remain subject to the same return conditions described in this policy. Personalized and custom products remain subject to their applicable return restrictions regardless of whether they were purchased at a sale price.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.
Return Shipping
For approved change-of-mind returns, the customer is responsible for all return shipping costs. Varmyra does not provide prepaid return shipping labels. Customers are responsible for safely packaging returned items and selecting an appropriate shipping service. We recommend using a trackable shipping service when returning an item. Varmyra is not responsible for items lost, stolen, or damaged while being returned to us.
Where the return is due to an error by Varmyra (damaged, defective, or incorrect item), Varmyra will cover reasonable return shipping costs. Return shipping costs are otherwise not refundable unless Varmyra expressly agrees otherwise or applicable law requires otherwise.
How to Request a Return
To request a return, contact us at hello@varmyra.com. Please provide:
- Your name
- Order number
- Product name
- Reason for the return
- Photographs, where applicable
Do not send an item back without first receiving return instructions from Varmyra. Items returned without prior authorization may not be accepted.
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will generally be issued to the original payment method. Please allow up to 10 business days for Varmyra to process an approved refund. Your financial institution or payment provider may require additional time to post the refund.
Original shipping charges are generally non-refundable, except where Varmyra cancels the order or the item is defective, damaged, or incorrect due to an error on our part. Return shipping costs are not refundable unless Varmyra expressly agrees otherwise or applicable law requires otherwise.
Exchanges
We do not generally offer direct exchanges. For an eligible standard product, the usual process is to return the original item in accordance with this policy and place a new order for the desired item. The customer is responsible for all return shipping costs. Personalized and custom products generally cannot be exchanged because they are produced specifically for the original order.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable Canadian or Ontario law.
Contact
Varmyra
Ottawa, Ontario, Canada
Email: hello@varmyra.com